Frequently Asked Questions
Everything you need to know about your Genie Bags experience.
What materials are used in Genie Bags?
We use premium, ethically sourced materials ranging from high-grade vegan leather to durable canvas and luxury hardware to ensure your bag lasts a lifetime.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.
Do you offer a warranty on your products?
Yes, every Genie Bag comes with a 1-year limited warranty covering manufacturing defects in materials and craftsmanship.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.