Returns & Exchanges
At Genie Bags, we want you to love your new accessory, which is why we offer a seamless 30-day return policy for all unused items in their original packaging. Whether you need a different color or a full refund, our team is here to grant your fashion wishes with ease.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Package Your Bag
Place the bag in its original dust bag and box, ensuring all tags are intact and the item is securely padded for transit.
Receive Your Refund
After our quality team inspects the returned item, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing